RETURNS & EXCHANGES

We hope you love your new Butaly jewelry! However, if you’re not completely happy with it or simply changed your mind, we’re more than happy to offer an exchange or refund.

At Butaly, our number one priority is your satisfaction. We want every experience with us to be seamless, enjoyable, and worry-free.


CAN I RETURN MY ITEM(S)?

Yes! Please contact us [here] to request a return. We offer 30-day returns for all customers. Please note that a return shipping fee will be deducted from your refund amount. The return window starts from the day your shipment is delivered or picked up. Original shipping fees are non-refundable.

To qualify for a return:
• Items must be in their original condition
• No signs of wear, damage, or alteration


CAN I MAKE AN EXCHANGE?

Yes, we offer a 30-day exchange on all eligible items. Please have your order confirmation email or order number ready. All items must meet the same qualifications listed above.

To start an exchange, please click [here].


BUTALY GUARANTEE

We proudly stand behind the quality of our jewelry. That’s why we offer a 1-year warranty from the date of purchase. If any damage occurs due to the material or workmanship, we’ll replace your item free of charge.

Please note: This warranty does not cover lost items, scratches from normal wear and tear, improper use or storage, or modifications made after purchase.


WHEN WILL I RECEIVE MY REFUND?

Refunds will be issued automatically to your original payment method. Please allow 5–10 business days for your bank or credit card company to process the refund.